Privacy Policy
This Privacy Policy explains how Heaven’s Corner (“we”, “us”, or “our”) collects, uses, discloses and protects your personal information when you visit our website and when you book or use our activities and services (together, the “Services”).
By using our website or Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who we are (Data Controller)
Heaven’s Corner
Address: Jalan Kesumasari 3A, Jalan Setapak, Br. Semawang, Sanur, 80228, Bali, Indonesia
Email: theheavenscorner.sanur@gmail.com
WhatsApp: +62 877 7672 9452
We operate water activities and tours in Sanur, Bali (such as snorkeling, fishing, and related activities).
For the purposes of data protection laws (including the EU/UK GDPR, where applicable), we are the data controller of your personal information.
2. Personal data we collect
2.1 Information you provide directly
We may collect:
Contact details – name, email address, phone number, country of residence.
Booking information – activity type, date and time, number of participants, ages, hotel/pick-up location, special requests.
Payment-related information – payment method and transaction details (card or e-wallet data is normally processed by our payment provider and not stored by us).
Messages & correspondence – information you send via:
Website forms
Email
WhatsApp or other messaging apps
Social media direct messages
Reviews & feedback – testimonials, reviews, or feedback you voluntarily provide.
2.2 Information collected automatically
When you visit our website, we may automatically collect:
Device and usage data – IP address, browser type, operating system, device type, referring URLs, pages visited, time and date of visit, and time spent on pages.
Cookies and similar technologies – small files placed on your device to:
Remember your preferences
Improve website performance
Help us understand how visitors use our website
You can manage cookies via your browser settings and, where available, our cookie banner.
2.3 Information from third parties
We may receive information about you from:
Online travel platforms, booking sites or partners where you book our activities.
Payment providers confirming payment status.
Social media platforms when you contact us or interact with our content.
3. How we use your personal data
We use your information for:
Providing our Services
Processing and confirming your bookings
Communicating about your reservation, changes, or cancellations
Organizing pick-up/drop-off and on-site arrangements
Customer support
Answering questions and requests
Handling complaints, refunds, or incident reports
Safety and operations
Ensuring your safety during activities (e.g. considering any health conditions or notes you choose to share)
Managing participant and guest lists
Marketing & communication (where permitted)
Sending promotions, offers, and updates about our activities
Running online advertising or retargeting campaigns
Analytics & improvements
Monitoring website performance
Understanding how visitors use our website and Services
Improving our activities, offers, and customer experience
Legal and compliance
Complying with applicable laws and regulations
Responding to lawful requests from authorities
Protecting our rights, property, safety, and that of guests and staff
4. Legal bases (for EEA/UK visitors)
If you are in the EEA or UK, we process your personal data based on:
Performance of a contract – to manage your booking and deliver the Services you request.
Consent – for certain marketing activities or when you voluntarily provide sensitive information (e.g. health details).
Legitimate interests – to improve Services, ensure safety, prevent fraud, and run our business, provided these interests are not overridden by your rights.
Legal obligations – to comply with laws, including tax and accounting rules.
5. Cookies and similar technologies
We may use cookies and similar technologies to:
Keep the website secure and functioning
Remember your preferences
Analyze traffic and usage patterns
Support marketing and advertising (e.g. via Google or social media platforms)
You can:
Adjust cookie settings in your browser; and
Where available, use our cookie banner to manage non-essential cookies.
Disabling certain cookies may affect some features of the website.
6. How we share your personal data
We do not sell your personal information. We may share it with:
Service providers
Payment gateways and banks
Website hosting and IT providers
Email and communication tools
Analytics and marketing tools
Business and activity partners
Transport providers (e.g. drivers, boat operators)
Other activity or travel partners involved in your booking
Hotels or agencies if your package includes third-party services
Authorities and legal parties
When required by law, court order or legal process
To protect our legal rights and safety, and the safety of guests and staff
If our business is restructured, merged, or sold, your data may be transferred as part of that transaction, in accordance with applicable law.
7. International data transfers
Our business is located in Indonesia, but some of our service providers (such as hosting, email or payment providers) may process data in other countries.
Where required (for example for EEA/UK visitors), we take appropriate steps to ensure that international transfers provide adequate protection, such as using standard contractual clauses or similar safeguards.
8. Data retention
We retain your personal data only as long as necessary for:
Providing the Services and managing your bookings
Meeting legal, tax, and accounting obligations
Handling disputes or enforcing our agreements
Afterwards, we will delete or anonymize your data in a secure way, unless a longer retention period is required by law.
9. Your rights
Depending on your location, you may have the right to:
Access – request a copy of the personal data we hold about you.
Rectification – ask us to correct inaccurate or incomplete data.
Erasure – request deletion of your data where we have no legal reason to keep it.
Restriction – ask us to limit the processing of your data in certain situations.
Objection – object to certain processing activities, including direct marketing.
Data portability – request your data in a structured, commonly used format where applicable.
Withdraw consent – where processing is based on consent, you can withdraw it at any time (this will not affect past processing based on consent).
To exercise your rights, please contact us at:
Email: theheavenscorner.sanur@gmail.com
WhatsApp: +62 877 7672 9452
If you are in the EEA/UK, you also have the right to lodge a complaint with your local data protection authority.
10. Children’s privacy
Our activities can be enjoyed by families and children, but our website and online bookings are intended for adults (18+).
We do not knowingly collect personal data directly from children without the consent of a parent or legal guardian. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take steps to remove it.
11. Security of your information
We use reasonable technical and organizational measures to protect your personal information against:
Unauthorised access
Accidental loss, misuse or disclosure
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
12. Third-party websites and services
Our website may contain links to third-party websites, booking platforms or social media. We are not responsible for the privacy practices of those third parties.
We recommend that you read the privacy policy of each website or service you visit.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our business or Services
Changes in applicable laws or regulations
When we update the policy, we will revise the “Last updated” date at the top. We encourage you to review this page regularly.
14. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Heaven’s Corner
Address: Jalan Kesumasari 3A, Jalan Setapak, Br. Semawang, Sanur, 80228, Bali, Indonesia
Email: theheavenscorner.sanur@gmail.com
WhatsApp: +62 877 7672 9452